Frequently Asked Questions
Everything you need to know about styling your home with New Drop.
What is the typical shipping time for furniture and decor?
Most orders are processed within 2-3 business days. Depending on your location, standard delivery for home decor takes 5-7 days, while larger furniture pieces may take 10-14 business days via our white-glove delivery service.
Do you offer international shipping?
Currently, New Drop ships exclusively within the continental United States and Canada. We are working on expanding our logistics to support international home enthusiasts in the near future.
What is your return policy for home goods?
We offer a 30-day return policy for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable unless they arrive damaged or defective.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal. For large furniture items, the delivery team will call you directly to schedule a specific drop-off window.
Are your materials sustainably sourced?
At New Drop, we prioritize eco-friendly craftsmanship. Over 80% of our wooden furniture is crafted from FSC-certified timber, and we use recycled textiles in our premium pillow and rug collections.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer flexible financing options through Affirm for larger home investments.